Green Coffee Buying Club
Coffee Discussion boards => Hardware & Equipment => Topic started by: roastingnerd on February 20, 2016, 06:15:44 PM
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My Smart grinder has started to get very loud when grinding. A few roasts ago I under-roasted some beans and when the grinder was grinding them it seemed to be struggling, taking a long time. Lately, with well roasted beans it sounds like a clutch is slipping with a ratatatat. I called Breville service to ask if I could get some replacement burrs, but the service tech said they did not have replacement burrs. That surprised me because I have read threads about the new version that said the burrs failed several times and Breville sent replacements. I wonder if some dealer stocked the replacement burrs for the original version and still has some.
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They seem to be inconsistent in their responses. I contacted Breville regarding replacement burrs as a result of a forum discussion. The technician emailed me back that burrs can be found here:
http://www.brevilleusa.com/catalogsearch/result/?q=bcg800xl&order=price (http://www.brevilleusa.com/catalogsearch/result/?q=bcg800xl&order=price)
They list the upper burr assembly for $21.99, but I have no idea how to get the lower..... >:(