Green Coffee Buying Club

Coffee Discussion boards => Hardware & Equipment => Topic started by: 187 on May 03, 2015, 09:47:14 AM

Title: Need Brewtus II advice
Post by: 187 on May 03, 2015, 09:47:14 AM

I converted to a rotary pump several years ago. Pump corroded and froze. Can't get anyone at Whole Latte Love to call back. Nice ladies that answer the service line don't seem to know anything. Lots of crummy service reports on the net. What happened to the good old days? Any suggestions? I really don't want to take the machine to the dump.

Title: Re: Need Brewtus II advice
Post by: mp on May 03, 2015, 10:52:40 PM

Why not go to another vendor who also carries your machine?

 :)

Title: Re: Need Brewtus II advice
Post by: 187 on May 04, 2015, 10:32:59 AM

And who might that be in the USA? :)

Title: Re: Need Brewtus II advice
Post by: smico on May 04, 2015, 02:55:57 PM

You should try to get an answer in the Brewtus forum:
https://groups.google.com/forum/#!forum/brewtus
I also have some troubles with my Brewtus, so see you there.

Title: Re: Need Brewtus II advice
Post by: ButtWhiskers on May 04, 2015, 03:51:14 PM

External pump? Is the pump itself damaged, or is it just the rotary head?  (Does the motor run if the head is removed?)  If it is just the head you can send that in to be rebuilt, or even rebuild it yourself.  If it is a procon there are a lot of folks that service them.  If it is a fluid-o-tech it is a bit harder to find good service, I usually just buy a rebuilt head.

Title: Re: Need Brewtus II advice
Post by: mp on May 14, 2015, 08:05:29 AM

Quote from: 187 on May 04, 2015, 10:32:59 AM

And who might that be in the USA? :)

I see your point.

How about a dealer in Canada?

http://www.zcafe.ca/site/CMS.aspx?ID=ContactUs (http://www.zcafe.ca/site/CMS.aspx?ID=ContactUs)

 :)