Good points Joe.
Oh I had GREAT SERVICE, well that's nice, and you should have great service, it IS a business after all.
It's when the service isn't good, or there are major issues that really define a company. Sooner or later, every business man is going to have a problem somewhere, how do they handle it? We have 100 satisfied customers, so are not worried about 1 or 2 crybabies is not a good model to run a business on. Oh just give him a 5 dollar off coupon on his next purchase to shut him up, is not really 'fixing' the core problem either. Well have Dave pretend to be the manager and call on the phone and apologize (but still not fix the problem) is not acceptable either in the customers eyes. He's mad at Dave now, well hand the phone over to Bill who can pretend to be the district manager.....
To be honest Id rather see a few posts where folks HAVE had problems with a company and how the company handled it, ... THAT the company handled it instead of 100 YaaYYYYYYY they were Graaaaaaate.
The Problem happened - Problem solved posts give a much greater insight into a companies true core values than all the Mee Too, See, I pushed the Like button also! ones do.
Also, as for the plug comment, perhaps it's not so much the 'ease' or 'comfort' level of the individual in changing the plug that is the issue, but rather the principle that he HAD to change it. I shouldn't be expected to know how to overhaul the engine to 'be deemed competent' to drive the car. Oh your car had bald tires on when it was delivered, well, just go change them, Im sure you can find a good deal on new ones.
You can have your car in any color you want, as long as it's black.
Aaron