Green Coffee Buying Club

Coffee Discussion boards => Hardware & Equipment => Topic started by: rfeuker on April 12, 2016, 11:44:59 AM

Title: Shout Out to Bonavita Customer Service
Post by: rfeuker on April 12, 2016, 11:44:59 AM

The glass inside my three year old Bonavita 1800TH imploded while I was washing it.  I was using hot, soapy water and a soft nylon brush.  I contacted Bonavita and they immediately sent a replacement (stainless steel inside and out) pot free of charge. Always pleased to see a company stand by their product.

Title: Re: Shout Out to Bonavita Customer Service
Post by: Joe on April 19, 2016, 11:08:07 PM

Quote from: rfeuker on April 12, 2016, 11:44:59 AM

The glass inside my three year old Bonavita 1800TH imploded while I was washing it.  I was using hot, soapy water and a soft nylon brush.  I contacted Bonavita and they immediately sent a replacement (stainless steel inside and out) pot free of charge. Always pleased to see a company stand by their product.

That's good to know. I had a similar experience where my switch wasn't turning off after a brew cycle. The new one currently takes its time as well. But they sent me a brand new unit.