Author Topic: Problems With My Breville Smart Grinder  (Read 1629 times)

roastingnerd

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Problems With My Breville Smart Grinder
« on: February 20, 2016, 06:15:44 PM »
My Smart grinder has started to get very loud when grinding.  A few roasts ago I under-roasted some beans and when the grinder was grinding them it seemed to be struggling, taking a long time.  Lately, with well roasted beans it sounds like a clutch is slipping with a ratatatat.  I called Breville service to ask if I could get some replacement burrs, but the service tech said they did not have replacement burrs.  That surprised me because I have read threads about the new version that said the burrs failed several times and Breville sent replacements.  I wonder if some dealer stocked the replacement burrs for the original version and still has some.

Offline Badam

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Re: Problems With My Breville Smart Grinder
« Reply #1 on: February 20, 2016, 06:54:18 PM »
They seem to be inconsistent in their responses. I contacted Breville regarding replacement burrs as a result of a forum discussion. The technician emailed me back that burrs can be found here:
http://www.brevilleusa.com/catalogsearch/result/?q=bcg800xl&order=price

They list the upper burr assembly for $21.99, but I have no idea how to get the lower.....  >:(