« previous next »
Pages: [1]   Go Down

Author Topic: Shout Out to Bonavita Customer Service  (Read 1743 times)

Offline rfeuker

  • Standard User
  • ****
  • Posts: 635
  • Some problems only coffee can fix.
Shout Out to Bonavita Customer Service
« on: April 12, 2016, 11:44:59 AM »
The glass inside my three year old Bonavita 1800TH imploded while I was washing it.  I was using hot, soapy water and a soft nylon brush.  I contacted Bonavita and they immediately sent a replacement (stainless steel inside and out) pot free of charge. Always pleased to see a company stand by their product.
Logged
Bob Feuker

Offline Joe

  • Retired Old Goats
  • **
  • Posts: 7747
  • splitting bags and having fun
Re: Shout Out to Bonavita Customer Service
« Reply #1 on: April 19, 2016, 11:08:07 PM »
Quote from: rfeuker on April 12, 2016, 11:44:59 AM
The glass inside my three year old Bonavita 1800TH imploded while I was washing it.  I was using hot, soapy water and a soft nylon brush.  I contacted Bonavita and they immediately sent a replacement (stainless steel inside and out) pot free of charge. Always pleased to see a company stand by their product.

That's good to know. I had a similar experience where my switch wasn't turning off after a brew cycle. The new one currently takes its time as well. But they sent me a brand new unit.
Logged
[url=http://www.greencoffeebuyingclub.com/index.php?board=37
Pages: [1]   Go Up
« previous next »