RN, I have a few I roasts as well and loved them. They were not machines for a lot of roasting though, a few roasts a week is all they claimed to handle. The biggest problem with them seemed to be the gasket on top getting loose and top wanting to pop off, or fan issues where it would get even louder, almost like it was rubbing on something. I actually used one of them the other day for nostalgic purposes and wow the memory flashbacks, and yes the coffee was good too!
Many years ago, yes, Behmor had a decent product and good customer service. Not anymore I don' t believe. Then again, they built their rep, perhaps now it's time to ride the wave down and cash in, who knows. Maybe they just don't care any more, maybe they know of their problems but figure that there are enough new people coming into the roasting world, that keeping the old ones happy is not important enough to address the problems. Maybe their mentality is, it's a 300 dollar roaster, you get what you pay for, you want something better, get a hot top, only they can answer that.
Don't get me wrong, I used to love the B roaster, I had and used one for years, but after going through a number of them, the problems just got more and more with them, the quality went down, and reading forums, this one and several others where bad reviews are not censored out (another favorite game many of them play), I seen that I was not the only person having these very same issues.
You are correct in that every roaster has it's own issues, but when the issue causes you to kill a batch of beans because the thing shut down half way through, and there isn't a 'quick fix for it' that in my opinion, becomes unacceptable. It becomes even more unacceptable if you happened to be roasting a more expensive bean and that little 'unannounced feature', just cost you 15 dollars.
Aaron