Late July - Aug BOO Berry Blowout Distro. Issues? Look here !!

[Ascholten]

Hello everyone.

First and foremost, an update.
If you ordered coffee from the last July to TODAY   8.14.23  at 6 am EST.

ALL ORDERS ARE SHIPPED !!

I will say again,  ALL orders are ON THEIR WAY to YOU!


There are a few issues going on right now that I am aware of and working with the folks involved to solve.

1.  The post office has delivered some packages to people and the other packages ordered and shipped on the same day are,  (Going thru the system)

I'll be polite and not tell you it means they #^%$%$# up again, and sent it to the wrong place and are waiting for it to come back.
All we can do is wait.  I am sorry.

2.  The UPS.  I have a batch of 7 packages that were sent out holding orders from about the 26th and 27th of last month.  For some reason they got scanned but did NOT make it into their system.  I am finding most of them are working to their destinations, HOWEVER if you have any that have not made it yet, please ask me, I can provide tracking AND will initiate the lost package, and get a new one on it's way to you if needed.

3.  I have a few individuals who I still have issues with and waiting to hear back from them.  I'll cover that on my next post in this

NEW THREAD.


If YOU have any outstanding issues from this last distribution from late July - thru to Today,  PLEASE post them here!  On THIS THREAD.

Thank you
Aaron

[Ascholten]

Some ongoing PROBLEMS.

1. This was the largest distribution EVER that we have made on the GCBC here!   When it was all tallied up.  I shipped 3,024 Lbs of coffee to 216 people!
That is over a ton and a half of coffee to over 200 People it a few weeks.  Well ok 3 weeks

it's just ME here, doing all this.  I know some of you are pissed because it took a few weeks to get to your order finally, but I have over 100 orders on the first day alone!  This takes time to process.    Having to go through 100's of e mails, and DM's LITERALLY !!!, and the Pay Pal,  so and so has started a conversation also takes up a lot of time to do as well.

I believe I have replied to everyone who has DM'd me.  I received 18 pages of DM's from this distro alone, not to mention the other DM's from other things that are not related to this distro, that I get as well.

If you asked me a question via E mail, Pay Pal, DM here, or other means and HAVE NOT HEARD BACK from me.
PLEASE ASK your question here so I can see it.  If it involves any personal info, such as your full name, address etc, Please use discretion what you post to this PUBLIC FORUM.  You are more than welcome to post here,  Aaron I have a ??  I send you a DM about xxxxyy.  To protect yourself.

I will address each person personally as I hear from you but PLEASE post here so i see your requests.

Thank you again.

Aaron

[Ascholten]

I have TWO individuals who I need to speak to.

Adam Kahn,  please tell me what you ordered so I can ship it!  The amount of money you sent matches to nothing that I can see and you provided no other info.
Thank you.

Triton Network Systems, you gave me NO shipping address and have me blocked from your Pay Pal DM's and your e mail is unanswered.
PLEASE get with me and give me an address to send your beans to!

Thank you
Aaron

[Ascholten]

Let me add one other tidbit.

I have  4 of you that are waiting on stuff that came in Post Office Boxes.  (Hawaii customer this is NOT YOUR case though)    One of those 4 is an overseas customer to Korea.    I had to wait on a new shipment of boxes from the post office to ship your stuff out.  I got some from the local post offices, I tried 3 of them but the new large flat rates are pieces of shit.  The cardboard is real flimsy, a lot thinner like they tried to get away with a 16ECTor something!!  and even worse, the glue that held them together at the final fold edge was not done coffectly so if you pulled a little on it, the box came apart!   I tried 3 or 4 boxes and with a pound or so pull it'd just zip right open,and you could see that instead of a strip of glue down most the entire length of the flap, they put a little dab there and even that wasn't done right so it just popped open.  This has happened a few times already over the years, and it seems the problem corrects itself over the next few months as they 'fix their boxes' then reship.

I am NOT shipping a slappy flappy box to Korea, having it get destroyed half way thru and then be out $250.00 between shipping and beans!  I apologize but think you should understand why the delay.  Your box IS on the way though, I got NEW boxes and used them.

ALL post office boxes are on their way,  I'll let you know this afternoon after the mailman actually grabs them and scans them hopefully!

THank you
Aaron

[jmcqueen]

thanks for the updates aaron.  something you might consider, even though it would require extra work on your part.  my guess is that most, if not all, of your payments come through paypal.  there is a screen on the paypal orders page which will allow you to mark the order as "shipped", along with the carrier and tracking.  paypal then sends out an email to the payee that there order is on the way, along with providing the tracking number.  over time, adding this extra step may, in fact, save you time.

[Kealia]

Appreciate the updates, thanks.

While I am anxious to get my hands on the beans I ordered, it's understandable that things take time. And, there are bigger issues than a few days, even weeks, delay on getting coffee beans (Maui fires, for example  ).

Thanks for what you do - bringing great quality, affordable beans to us.

[Lurkerjohnny]

Thank you for all the work you are putting in and for the update! 

[Ascholten]

thanks for the updates aaron.  something you might consider, even though it would require extra work on your part.  my guess is that most, if not all, of your payments come through paypal.  there is a screen on the paypal orders page which will allow you to mark the order as "shipped", along with the carrier and tracking.  paypal then sends out an email to the payee that there order is on the way, along with providing the tracking number.  over time, adding this extra step may, in fact, save you time.

I have seen that and unfortunately it is not as straightforward as you would want, it brings you back to the main screen each time, often wanting you to re log in, and then back to main screen, it won't leave me at the 'next person to serve' so then I have to go back down again.   For orders with a few on them I probably can do that and just cut and paste the shipping info, (sadly many people just do a fire and forget on the pay pal), there are pay pal messages that I have used too to send this info and they largely get ignored and I still get the DM's  what is the tracking?  it's in your paypal but here, ill go look it up and paste it here for you as well.

I will admit it's been a while since I looked at that feature, let me go revisit it and see if it's something that may work.   It used to be that my UPS account was linked with pay pal and they'd send the info right thru pay pal and let people know! but then they swapped over to this new company to handle all their shipping, (which is it's own pain in the ass to deal with) and totally removed from what I can tell...UPS shipment support.

BUT THEN .. UPS something went shitty with their web site, so each time I shipped it saved all of YOUR info for me on their secure site, so all I  needed to do was verify the address you send with the order with what's there and it's a one click pretty much.  But names are randomly dropping off, and worse in a few cases the address got linked tothe WRONG PERSON!!   I tried to inform them of this to get it fixed but their customer service is about as bad as USPS.  THey are not as rude as the mail monkeys are to you but the quality of the service has decayed over the last year or so.  You get looped back thru over and over and over again to the next 'customer service rep', none of whom really understand the english language and can barely work thru their script.

Some days you just want to scream.  I go outside find a chicken and talk to her for a few minutes, petting her to vent my frustrations.  Having someone / something who actually is nice to you is a good thing when all else seems hell bent on making life difficult

Aaron

[Akahn08]

Hi Aaron. I cross posted my order on what should be all 3 sections for where I placed my order and responsed to your PayPal message. Do you still not have my order? Please DM me.

Adam

[Ascholten]

Adam let me get into pay pal and look.  I caught the flu bug and was down for the count yesterday, not feeling too good today either.

I'll get bac with you later and we cansee what we cando

[Ascholten]

EVERYTHING that has been ordered up to 3 am this morning is ON THE ROAD.

Ellyn Rykken, honey I did you bad.
Your order was one of the ones where I ran out of PNG.  SO I put your box aside, with the rest of the stuff so it didn't sell out!! waiting for the PNG to come in so I could get it right out to you. Well I just now seen it,

I  am sorry I did that, that was kind of lame.  Your box IS in the system though now.

Aaron

[Ascholten]

Well this is never fun.
Got a package returned to me today.  Yep it's damaged, Im going to call it 15 lbs beans unuseable.  Once that bag is breached,  even though they may 'look' ok, I can not tell what happened to those beans or what they may have been exposed to so, they are trash. 

At least I have enough of this one left to make my customer whole again.
I hate it when stuff like this happens.

Aaron