Barry at Roastmasters - where I ordered from - said I need to make my pre-soak time longer. Right now it's at 40 seconds - which makes a lot of sense to me. But he said it needs to be in the 1:15 - 2:00 range for fresh coffee.
I don't mind taking heat for my mistakes but the manual clearly states: Fresh roasts under 3 days old may benefit from a pre-soak of 1 ½ minutes, you chose to do :40 because it made sense to you but that isn't what we (designers/ mamufacturers) instruct users. These instructions are found Page 6 in Tips area, Pre-soak.
Also addressed in the manual, and how the gold filter could clog if the grind is too fine, this is found on page 4, item 2 under Brewing Instructions
Again I don't mind taking heat if I/WE/BEHMOR screw up..but to have launched at me is unfair when we try to steer users in the right direction and the directions aren't heeded.
Please read the manual..then if we are wrong take your shot and I'll accept that hit.
ps.. I've just created a short guide to assist..