Sorry, I thought my original post was deleted so I did not see it to respond to any color questions. I just saw Steve's response. I am not going to comment on it because A.) My intention from the get go was to get ideas/brainstorming how to proceed & B.) I am not interested in a he said/she said internet thing & do not feel I should have to copy/paste his initial email responses before I posted here & before the credit card company was contacted, to show the truth.
The colors are very different- attached below is the color I received(picture taken in the shade, even lighter w/ light), this is what I was told I was purchasing(picture taken during the day, in light) and this color was in a picture of our shipment about to ship to us-
https://millcityroasters.com/roaster-news/can-color-want-long-red/). Plus, I didn't put into my first post that we initially agreed on a dark blue color that they already offer, he told me I didn't have to pay at that time because it was my roaster and just to pay before it ships. I called back to pay and they sold the roaster I custom ordered. After that roaster came in, I was told that they liked the color combination I came up with so much, that they were going to start carrying it and that it looked, "beautiful."(quote from a different worker @ MCR). Great, they liked the dark blue with black chrome combination that I wanted and they sold it to somebody else. Then they tried to get the correct color combination on a different order and I was told that it was verified with Mr. Lee in China that it would be in the next order. But then I was told later that it was not on that shipment and that I would have to wait longer. So yeah, the color thing has been a drag, but they knew exactly what I wanted and that it was important to me.
And yes, I didn't know I would have to cut and strip wires. I am not an electrician. I do know somebody who's father who was an electrician but died from an electrocution accident during a job. My wife's family has also had their house burn down to the ground. I was also told that if I modify the wiring on a major appliance, that it could affect home fire insurance. So yeah, I wasn't very excited about the transformer having a non-removable Chinese plug and that I would have to open the transformer because it came with a loose wire.
Thank you for this forum and credit card protection. Thank you to Steve for eventually taking care of the mix-up by paying for crating/return shipping and a full-refund.
Peace.
