Folks, I am working on your orders as quickly as I am able to do here.
Let me give you some stats here.
1. I received 92 Orders on the first day alone. That was just the first day.
2. I have 167 orders total here, and about a dozen more a day are coming in.
3. Some of the coffee's I had sold out and I had to go hunt to see if there were any more bags, and then go get them.
4. Let's not even get into the countless e mails, DM's, pay pal notifications etc, I am answering probably 30 a day. I want to change my order, can you add this too, I changed my mind, let me swap this with that, how much is it to ship here, can you hold my order for 2 weeks.. etc etc etc. This is all part of doing business and I honestly don't mind them at all. It shows that people actually CARE and are trying to do things right and I truly sincerely appreciate that.
BUT...Then lets add all those who after all the years asking to put their contact info in their orders, still haven't figured out how to do it yet, OR they are just lazy / entitled and don't give a shit, not sure which it is. THOSE take time to track down, hunt down who the person is, try to figure out what they wanted, where it is supposed to be sent, WHO"S PAYPAL DID THEY USE TO BUY IT!! etc. They didn't put a forum name on their order, their e mail bounces, and they have their pay pal messages turned off. Thanks a bunch, YOU really help make things run smoothly.
Coffee comes in 130 to 150 Lb sacks. You have to pick them up, bring them home, pour them out to inspect for...stuff that shouldn't be in them, then bag them in 5 lb bags, label them. Now you have to goto pay pal, process each order, make sure it's right, make sure all the above is there, print out a shipping label, then I have to enter the info into my ledger for the accountant and the IRS of course wants their share!. Then you have to box up the bags, seal it up, label it, and then take it to the UPS terminal and HOPE it makes it to you.
Fast forward a week, NOW all the lost packages and damage reports start coming in. Ca, Wa are the absolute Fkn worse to ship to as far as that goes. I am about to make people who live there sign for their packages TBH.
This all takes time. I am but ONE person here. So far I have 2464 Lbs of coffee that was ordered this last distro and counting! (No that is not a typo, it is over a TON) Don't forget, we have over 1800 members now. Many don't post but they sure lurk and wait for distros
!! For those pedantic assholes who will want to go thru the forum and count each order, and then correct my math and grammar and DM me letting me know I am wrong, ahh...no.... NOT everyone who orders posts here, so NO the numbers are NOT correct, I go by payment info in pay pal.
I am working this distro as best as I can, it takes time. I hopefully will be at the end of this current batch by thurs / fri they will all be on their way.
For the 4 individuals who reported lost / damaged packages, I will address you later today once I hear back from UPS, for the losses, hopefully they show up, but if not, I will make it right by you. For the damage, as soon as you send me the photo's I can submit the claim and get a replacement straight out to you.
Rant ended.....
I worked thru the night bagging and boxing and have over 500 lbs of coffee which will be going out this morning / this afternoon.
Tomorrow I hope to have another 400 or so and then clean up the rest the following day. It's not backbreaking work but it's busy work / time consuming work. Please cut me some slack here.
Thank you
Aaron
