Green Coffee Buying Club
Start Here => Announcements and Info => Topic started by: Ascholten on November 07, 2024, 07:56:25 AM
-
Hello everyone:
Lot of stuff going on here,
UPS closed the service center by me so I have been trying to find different ways to get the packages going. For a while I was dropping them at UPS service centers around town / the country as I travelled around doing my stuff. This turned out to be like trying to herd cats. I will not be doing that anymore.
I tried to have them come and pick the packages up from me, a few times a week, so that way I KNOW they got picked up and from where etc etc. well it turns out that what I thought was adding a new payment to my existing account, ended up being their shitty web interface creating a NEW account for me, which was not linked properly with my old account, so it wasn't picking up the packages, nor was it paying them for the billing either...... now lets throw in that it used a 'contact address' for me, my old ass comcast account that I have not used or had in YEARS to supposedly contact me, I did not see any of the messages saying hey, this is not right. The only thing I can think of is, google fed them that old e mail because I sure as hell did not! I don't know how they got that one !!
NOW that I think I got that messed cleared up, the billing sorted properly on my im sifting thru the e mails and messages and trying to see who did and did not get what and where it might be.
I have also been out of town a lot, up in the Carolina's trying to help a friend get back on his feet, and well, the whole hood he lives in. That hurricane basically wiped them off the map for all practical purposes, and they are getting ZERO help from our worthless fucking government.... Ill stop with that before I get too pissed off. Ive burning the candle at both ends, and ended up getting some sort of bug. I don't really know if it was food poisoning, I was eating my own food, but maybe I touched something dirty and it got into me, I dunno but ended up being sick and in the ER for intestinal issues...we'll be polite and leave it at that.
Throw on top of this, my e mail was down for a bit and pay pal locked out because somehow the wrong password got entered too many times and I could not tell them the right into to UNLOCK it because I was not at home... where the info is stored at to to unlock my account.
Now throw in my insurance company not wanting to pay for my foot surgery I had earlier in the year, back in june and Ive been fighting with them for months playing every silly kind of game imaginable to get them to pay my doctor what is owed. Throw i the doctor's office harrassing me every day, where's our money.... I got to the point where I just wanted to pull the covers over my head and not get out of bed and hope I died in the middle of the night and all this shit would just go away !
Finally things are getting sorted and straightened up, I believe THIS TIME, my UPS account is set up properly, it's paid in full, and will be paid every week as it was supposed to be, and they will be coming out twice a week to pick up packages, as originally was thought to be set up to do.
EVERYTHING that was ordered since last saturday has been shipped. A few of you I sent a message to asking for an address, your stuff is going out today if you gave me the info I needed. One individual wants a refund, that is being processed today now that I finally got pay pal unlocked.
I will be gone this weekend, Ill be up in Georgia helping otther friends out, the cane tore thru them too, not to mention I need to be there because Monday ill be having to go into the court for some stuff going on with the clown who hit me back in June. So it's kind of a let me spend the weekend here and Ill help you clean the yard up and fix things that got busted up, and in return im right there so don't have to make the 3 hour trip each way both friday and monday.
with that all being said. I am getting EVERYTHING pushed tonight, ready to ship tomorrow AM and will drop it off at a UPS store so I know it's allon the way and heading your way.
As for new postings.... hopefully next week, ill get home sometime monday night / tues morning hopefully and then be abloe to do something.
As for Sulawesi, there is plenty left, so order away.
As for Decaf I got that too just need to get it posted.
keeping fingers crossed I can get it all done today / tomorrow
thank you
aaron
-
Everything to TODAY
6 November 2024 is caught up. it is now almost 6 pm.
shipments are on their way
refunds are issued
questions are answered
packages are OUT.
all I need to do now is update the numbers on the site. Ill probably do that tomorrow night sometime, tomorrow will be a busy day. Ijust found out ill be doing a coffee thingie at the track.
If anyone has any questions or issues that I have NOT talked to you about yet, please PM me now or e mail me at my e mail here, go ahead and use either aaron or orders at the gcbc email address. or if you are comfortable, post them here.
THankyou for your patience.
Aaron
-
It's always something! Keep fighting the good fight no matter how tempting the bed feels. Good on you for taking care of your friends when our system doesn't!
-
I was just notified that the PO tracking system isn't working.
Packages are being delivered as anticipated but their location isn't being updated.
Try to be patient and trust that your package is on its way to you.
Crossing fingers but I've had no lost orders in the past 2 years.
-
UPS is having issues as well.
I just now found out that a package I dropped off a week or so ago at a CVS Pharmacy, because THAT is who the closest ups drop point was, where I was at, it's still there. apparantly the guy 'forgot' it was there in the back and they just now found it after I called and bitched because it shows that it did not leave the store. >:D
UPS gave their drivers a raise to basically pay them 50 dollars an hour and from that point, the rest of the company is going to shit. Customer service is pretty much non existant anymore, and they are making this money up by screwing their end customers, that'd be US, by closing down their service centers and all sorts of ignorance.
Im trying to get them set up so they come pick it upat my house twice a week, so i KNOW when they go out and they get scanned, but their stupid interface set up a new account, instead of doing a chance to my existing, and messed up the billing and now I can't transfer it to my old account, so ill have to wait for somoneone to call me (good fkn luck with that) and do a manual transfer or something. They won't do it via e mail because since its money they need a voice verification or something of that matter.
I wish they'd drop a nuke on this planet and we'd all go back to the days where you did things in person, people actually TALKED to each other and the world was a friendlier place.
aaron
-
FYI:
USPS is late in delivering packages. They are also lax in scanning packages so their system won't send updates.
This will surprise some, not others.
As you were.
-
Have initiated a package search with them...will keep everyone posted so we can deal with this accordingly going forward.
-
Have initiated a package search with them...will keep everyone posted so we can deal with this accordingly going forward.
USPS is slow-walking my package search that was initiated 11/26.
-
Have initiated a package search with them...will keep everyone posted so we can deal with this accordingly going forward.
USPS is slow-walking my package search that was initiated 11/26.
They want you, as a small business, to give up on any claim or search, accept the loss and build the cost of any loss into your price structure.
Pardon me; the weather has me feeling more curmudgeonly than normal and it makes me want to pop in and cheer everyone up. :-)
-
Have initiated a package search with them...will keep everyone posted so we can deal with this accordingly going forward.
USPS is slow-walking my package search that was initiated 11/26.
They want you, as a small business, to give up on any claim or search, accept the loss and build the cost of any loss into your price structure.
Pardon me; the weather has me feeling more curmudgeonly than normal and it makes me want to pop in and cheer everyone up. :-)
Feel free to bring that sunshine here any day LOL!
They're doubling down on working themselves out of relevance in a slow, ugly death spiral.
-
Have initiated a package search with them...will keep everyone posted so we can deal with this accordingly going forward.
Update: approximately 1 week after I filed my claim I got a check.
Will be refunding the buyer in about 3.2.1.
-
Im glad you finally got resolution from them Brian. Most of the time they just stiffied me or tried the endless bullshit route to try to dissuade me.
it worked, I use UPS now and except for them closing the customer service center down here, Ive had no problems. After sending a few letters to them complaining about how horrible their site is when trying to find help, I actually got a call from customer service who gave me a number to call to bypass most the press 1 press 4 press 7 crap to expedite getting to a person for an issue.
They took care of the issue right on the spot, in fact while I was on the phone with her, she called the driver on the truck, gave him the info and sent him back out to deliver the package. You can't complain about that at all !!
As a general rule, this is the holiday season, EVERYTHING USPS is going to be slow, and package loss is going to go up significantly sadly, so folks, if something does happen, please understand that it may take a bit to find your package or get a refund processed, if god forbid, that is what has to happen.
Brian, thank you for taking care of our members and keeping up with this. it is appreciated.
Aaron
-
Just an update since I think some of our members read notes here.
When ordering, make sure that you are ordering the coffee you want from the correct vendor. There are three of us here so make sure you're hitting the right one.
Second, make sure your address and other contact info (user name, personal name, email, etc) is correct in paypal. We send to the address that is in there.
TTYL
-
ALL orders are out.
Had a bit of a burp and the ones I put in monday did not get picked up until TODAY, but I verified that all orders are in UPS hands and on the way to you.
Thank you
Aaron
-
Another shipping note:
I sent a 5lb package out 3/4. USPS tracking said it was delivered 3/8.
It was delivered yesterday.
I'm having more and more issues with USPS and more than a little peeved with them.
It's a less expensive option than UPS but if there is continued trouble with deliveries it will happen.
-
ALL orders up to April 10th are shipped.
UPS was supposed to pick them up last friday and they did not.
so I loaded it all up into the truck (530 lbs of coffee) and hauled it into the ups store this morning, so it's in their hands now.
i will be working on the orfers from last thurd to today, hopefully having them completed and out tomorrow. It's looking like it's only about 150 lbs or so, so am hoping it's all done today.
PLEASE remember i am doing this with broken fingers and a broken thumb so it's going slow. Every box or so my tendons start burning because i managed to move them even though i tried not to, and i have to stop a bit and let everything settle back down.. :-[ >:( Not having a working thumb really sucks.
Aaron